Customer feedback is a great source of learning for any business looking to improve their competitive edge. Formalising your customer feedback can help you to assess your current products/services, give you valuable insights into the way customers perceive your brand and even guide you in future product development. Unfortunately, the task of gathering customer feedback […]
Learning to delegate tasks and responsibilities can be a challenging adjustment for many leaders and business owners. While it is tempting to try to maintain control over all aspects of your business there comes a time when there are simply not enough hours in the day. Effective and well executed delegation can add considerable value […]
Offering employees competitive salary packages can be key to the success of a business. It will ensure that you have the capacity to attract the right talent, increases employee productivity and may help to minimise your staff turnover. As a small business, it can be harder to gauge what a competitive salary package is, as […]
From 1 August 2014 Australians will no longer be able to use their signature to verify credit card purchases. Chip reading and PIN will become the only ways to use a card at point of sale but there will be no changes to online purchases. This has been undertaken as an initiative to reduce card […]
Productivity in the workplace is affected by a number of different things. Being aware of common barriers to productivity in the workplace, as well as engaging with advice on how to boost your productivity to above average levels, can be extremely beneficial to your business outcomes. Here are five things that all businesses should be […]
As part of an attempt to boost the participation of older Australians in the workforce, the federal government is offering businesses incentives of up to $10 000 to hire employees over the age of fifty. The wage subsidy scheme, called Restart, will require employers to demonstrate that the filled position is ongoing, sustainable and has […]
When carried out effectively, formalised performance reviews can be beneficial for both you and your employees. It is an opportunity for you to demonstrate how much you appreciate your employees’ contributions and undertake collaborative reflection on potential business improvements. However, there are a lot of potential pitfalls that can undermine the effectiveness of performance reviews, […]
One of the biggest causes of failure for any venture is a lack of planning and preparation. A good business plan can help to plan, manage and navigate a company by detailing a strategy to achieve the company’s goals. A business plan is essential for any company; no matter what the size, industry or location. […]
Termination is often a complicated and awkward area for any business owner; however it is sometimes an inevitable move that has to be made. There a number of situations where termination can occur. It is important that each situation is handled carefully to ensure that the process is compliant with complex employment laws. Often it […]
Warnings are an important workplace tool in helping to ensure that employees understand their employer’s expectations. They also serve as evidence of a fair performance management process and provide supporting evidence should the employee be terminated. Warnings can play a crucial role in defending unfair dismissal claims as it provides evidence that the employee was […]
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