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Delivering quality customer service Every business has a basic obligation to provide customers with quality goods or services. That is, quality in the sense of delivering on a promise to a customer. It is the responsibility of a business to ensure they are not selling shoddy or unsafe products or services. However, whilst they would like every customer to be fully satisfied with […]

Signing a personal guarantee For those who operate their business through a company or a trust, there may be times when you need to provide a personal guarantee. A personal guarantee is a written commitment or promise from a business owner to make a payment or perform an act or duty that is owed to […]

Is a company merger your ideal exit strategy? With new business market saturation expected to occur over the next five years, businesses should consider whether a merger is their optimal exit strategy. Company mergers differ according to the industry function, the purpose of the transaction and the existing relationship, if any, between the companies. Mergers […]

Surviving the ATO crackdown Business owners would do well to ensure they do the right thing over the next three months to avoid being caught out by the ATO. The next three months will see the ATO targeting small businesses who fail to comply with their tax obligations. Even business owners who are compliant with […]

Be careful of automatic renewals in contracts Businesses should remain vigilant when entering contracts that contain automatic renewal clauses. An automatic renewal clause can lock a business into an unsatisfactory service arrangement. Any attempt to terminate the agreement during a renewed term can make the business liable to a claim for damages for breach of contract. For purchasers, the termination can be both challenging […]